Frequently Asked Question

Shipping Policy

Flat rate shipping of $25. Free shipping is eligible on orders of $210 CDN or more.

Fitting Policy

Properly Not Perfectly Our experts take great care in ensuring that measurements are precise and accurate. Fittings are required before and after production to ensure the garments fit properly to your satisfaction. Please note that there is no ‘perfect fit.’ All body shapes are unique and clothing may be altered to fit your body properly.

Refund Policy

Due to the nature of our custom-made items, we do not offer refunds. If there is any issue related to the quality or fitting of your order, please Contact Us and we will do our best to assist you.

Complimentary Alterations

For orders shipped within Calgary, alterations are provided free of charge within six months after the date of purchase. Alterations on international orders are entitled to a 10% reimbursement of the product. For example, if a customer places an order for a $650 suit and a $70 dress shirt but requires alterations on the suit, the customer will receive 10% off the $650 suit only and be reimbursed a total of $65.

How can I ensure I submit my measurements accurately?

After placing your order you will be asked to complete a measurement form containing step-by-step instructions on how to properly take your measurements. In addition you will have a virtual appointment with an expert verify your measurements and discuss details pertaining to your order. Please ensure that you have a measuring tape on hand prior to your virtual appointment and wear clothes that are not loose or baggy. Local Calgary orders will be fitted and measured in-person at our store and will not need to complete the measurement form. See store address Here.

How can I ensure the fabric material is right for me?

At Huey Lam Suits we welcome local customers to Visit Our Store and shop our inventory of fabrics. International orders are given multiple fabrics to choose from and textile samples are shipped to your address to ensure you are satisfied with the materials you have chosen.

I have received my order. Where can I book a final fitting?

You can book an appointment Here. Please ensure you have select ‘Alterations / Fitting’ and ‘My Order‘ check boxes in the ‘What can we help you with?’ section along with your Order Number. Book Final Fitting

How can I book an appointment?

You can book an appointment on our Contact Us page or call us at (403) 475-7848 I need to change the Shipping Address on my Order To change the Shipping Address on an Order, please contact us Here with your Order Number and New Shipping Address. Please note that we will not be able to change the shipping address if your order has already been shipped.